inDrive Introduces In-App Audio Recording Feature to Enhance Ride Safety

inDrive has introduced a new in-app audio recording feature aimed at improving safety, promoting respectful interactions, and ensuring fair resolution of disputes between drivers and passengers. The feature, now available within the app’s Safety Center, can be activated manually by either party at any point during a trip, providing an additional layer of protection during rides.

The new tool complements inDrive’s existing safety features, including in-trip monitoring, ride-sharing capabilities, and 24/7 customer support. It is designed to provide objective evidence in situations where misunderstandings arise and available proof is limited, enabling the company’s support team to investigate complaints more effectively and resolve disputes fairly. Recordings are securely stored and can only be accessed with the user’s consent during an official complaint investigation.

Speaking on the development, inDrive Nigeria Country Manager, Timothy Oladimeji, said although the vast majority of rides are completed without incident, occasional disputes can occur where evidence is insufficient to establish what transpired. He noted that the audio recording feature would provide an additional source of information to support thorough investigations and fair outcomes for both drivers and passengers.

“Safety remains at the heart of everything we do at inDrive. We understand that privacy is just as important as safety, which is why this feature was developed with strong safeguards to ensure users remain in control. The introduction of the audio recording feature reflects our commitment to continuously improving the experience for both passengers and drivers to foster trust, accountability and mutual respect,” Oladimeji said.

According to the company, the initiative aligns with its broader mission of promoting fairness and transparency across its platform while supporting its global goal of positively impacting one billion people by 2030 through solutions that empower users and improve everyday experiences. Users will receive in-app notifications explaining the new feature and how it can be activated when needed.